Refund and Cancellation Policy

This policy applies to the one-time Website Conversion Audit sold by Gipson Agency.

Refund rule

A customer may request a full refund before Gipson Agency begins reviewing the submitted website and intake. After review work begins, the service fee is non-refundable because the purchased professional work is being performed, except where applicable law requires otherwise.

Missing intake

If the customer does not submit the required intake, Gipson Agency will attempt to contact the purchaser at the order email. An order with no completed intake may be canceled and fully refunded after 30 calendar days. The customer may also request a full refund before review work begins.

Corrections

If the delivered audit contains a factual error based on information supplied before work began, one correction request is included when submitted within seven calendar days after delivery. New analysis, implementation, or changes based on information supplied later are outside the audit purchase.

Duplicate or unauthorized charges

Report suspected duplicate or unauthorized charges promptly. Gipson Agency will review the payment record and work with Stripe as appropriate. This policy does not limit rights that cannot legally be waived.

How to request help

Email zakk@gipsonagency.com from the address used for purchase and include the order date and business name. Do not email payment-card numbers or passwords.